At vininfomatch, we pride ourselves in the quality of products we produce. If you are unsatisfied with your purchase, we will gladly issue a refund within 30 days of the purchase. Refunds for items returned AFTER 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price. Items returned after 90 days of purchase will not be accepted. All returned items must be unworn, unwashed and in new condition to be eligible for a refund, or credit.
Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely. It may take up to two (2) billing cycles for your credit to show in your account.
Shipping and handling fees, including those to ship items back are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. Please include a postal receipt in your return package.
When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on our website.